Quote Quoting IrishRover716
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Does this rise to the level of negligence on the part of the city
Yes, it's negligence. Mistakes get made because somebody was negligent.

Quote Quoting IrishRover716
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what recourse, if any, do we have to seek compensation?
Step 1 - Pick a dollar amount that you think will cover your inconvenience. Did you spend any money as a result of your inconvenience? If not, then 1/31 of your January bill should cover 1 day without water. Or 2/31 if you want to call it yesterday and today.

Step 2 - Call the water company and ask for a credit of that amount on your next bill.

Step 3 - If the water company people say no, then file a lawsuit in small claims court and convince the judge that you are entitled to compensation. If you win, your filing and process service fees get included in your compensation.

Good luck.