The key is going to be whether the damage was hidden, obvious, or something in between. Due care would be the standard and industry standards and practices would govern what that due care is. I know the Sam's in my area is pretty thorough in doing things right, including actually torqueing the lugs rather than just letting an impact wrench pound away for a few seconds. So I know they have standards their folks are supposed to follow. Whether this person followed their standards is something nobody here can know.
Yes, I will be contacting the garage management. I'm sure that they will want to examine the vehicle and the damage. Like Who said, if they will offer me some cash up front or maybe a voucher for a set of new tires, that'd be fine with me, I'll forget about it and move on.
I don't want to make a big deal out of this, I just feel that I was wronged and want to make it right is all. But I would hate to see this young fellow lose his job over this.
Whatever you do, do not tell them you were only going to keep the van for a few more months and get something new. Let them think this is the only transportation that you have and let them offer you something.
I'm not a lawyer, but I did stay at a Holiday Inn Express last night.......
OK, I called this Sam's Club yesterday afternoon. I was referred to a manager, didn't get the guy's name (oops) and I gave him my version of these events. He said that he would have to interview the technicians that were working on that particular day and examine the video tapes, which I didn't realize they did. I gave him my home phone number and that was about it. The only comment that he had was "it took you awhile to bring this up to us"...I told him that I had to think about this for a time to digest it.
We'll see what happens now.