My question involves defamation in the state of: CA.
A delivery worker/driver who was doing a routine route and on his route was Best Buy Corp. On this route, he rings the buzzer in the back of the store where he is required to go, and no one comes to the door. He waits, rings bell 2 more times as no one comes to the door. Then, a large man wearing a best buy t shirt comes barging through the door yelling curse words at the employee, and asking him if he is stupid. An additional Best Buy employee enters the altercation by shouting and cursing him out as well. The employee apologizes and states he is simply there to pick up and that nobody came to the door. He cannot continue to wait as he is on a timed schedule. The 2nd BB employee then approached the delivery worker/driver and the worker/driver explains he shouldnt treat customers like this and its not right. The BB employee tells him hes not a customer so he can f*****g bounce. The large BB employee then follows delivery driver back to vehicle with cell phone in his face as he is recording the entire thing. Large BB employee who is actually store manager, then slams door nearly on drivers hands so he cannot scan the barcode to complete the delivery/pick up.
What transpired: Delivery worker is suspended without pay immediately based on BB claims he was aggressive and hostile when in fact BB employee and STORE MANAGER were aggressors.
Question: what rights does worker have and what can be done to BB? Store manager refused to take complain on BB employee #2 as BB manager was also involved in altercation. BB refuses to provide drivers company officials with video showing their driver acting aggressively.