My question involves a consumer law issue in the State of: Idaho
Hi I purchased a photography package from a professional photographer in Idaho. Before I booked the session, I asked her about her prices and packages and she told me "My session fee is $75 and my digital package is $300. That includes 20 to 25 fully edited portraits from your session and a print release for you to use for your personal printing needs." I purchased the package. There was no contract.
The session went fine but when I received the files, I was surprised the files were small and I discovered the photographer resized the images so that they can only be printed up to size 8x12. I was under the impression that I would receive full resolution files which can be printed up to at least size 16x20. When I asked the photographer why the files were so small, she told me I purchased personal print files and she considers sizes for personal prints to be size 8x10 and under. Then she told me if I want to make larger prints, I need to purchase the full resolution file upgrade which is an additional $150 dollars.
She never mentioned the package upgrade or the specific size of the files in the digital package that I purchased until after I asked her why the files were so small. I have been in contact with the photographer and have tried to resolve the problem with her but she is unwilling to provide the full resolution files unless I pay an additional $150.
She does not feel she is at fault for the misunderstanding. I feel she should have disclosed all the pricing details before I booked the session. Who is at fault here? Is there anything I can do to get the full resolution files without paying more money to her? Thanks for reading and for any advice.