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  1. #1
    Join Date
    Jun 2017
    Posts
    3

    Angry Tenant Towed for Parking a New Car Without a Parking Pass

    State of: California

    Hello, this is my first post. I need some help from you guys.

    3-4 days ago, I went to the office telling them that I've just bought a new car and needed to make sure I can park in the property. The office lady gave me a guest pass. I told her, I don't need a guest pass, I am a resident. She replied, "oh you're a resident? You don't need this."

    She took the pass and threw it away and gave me a form. I went home, filled up the form and came back. I asked her, "so am I good?", she replied yes and I went home.

    Today, my car was towed because I didn't have that guest pass. Apparently for residents, they hand out guest passes with a note saying, "RESIDENT DO NOT TOW". I had to pay 430 dollars for the tow and now I am pissed off. It's Saturday and I have to wait till Monday to talk to the manager. How do I get my money back? I didn't do anything wrong, it was this one particular lady's fault for being incompetent.

    I mean, I just bought a car, worried about my car getting towed for parking at my own home, visited the office to get it settled, and my car was towed anyway! For 400 dollars!

    I'm worried they wouldn't be willing to pay the fee, and in that case I would need to go to small claims court but I have no idea how to do this. Please help I don't want to pay 400 dollars for their negligence, not mine.

    The problem is I don't really have evidence of visiting the office except submitting the form that stupid lady gave me. I really appreciate any suggestions and tips to handle this.

    Sorry for the long post I hope someone replies...

  2. #2
    Join Date
    Sep 2010
    Posts
    19,901

    Default Re: Towed Due to Property Management Negligence

    The question is who authorized the tow? In California, a tow truck can't just troll the lot on standing orders looking for permits. Some employee of the complex had to specifically say "tow this car."

  3. #3
    Join Date
    Oct 2016
    Posts
    1,131

    Default Re: Towed Due to Property Management Negligence

    What did "the lady" say when you went back to her to discuss what happened??

  4. #4
    Join Date
    Jun 2017
    Posts
    3

    Default Re: Towed Due to Property Management Negligence

    Quote Quoting flyingron
    View Post
    The question is who authorized the tow? In California, a tow truck can't just troll the lot on standing orders looking for permits. Some employee of the complex had to specifically say "tow this car."
    I'm not sure, it was around 1 am so probably a resident in the area.

    Quote Quoting Highwayman
    View Post
    What did "the lady" say when you went back to her to discuss what happened??
    I haven't seen her, it was someone else at the office. So Monday I would probably see her.

    Any suggestions what to do?

  5. #5
    Join Date
    Sep 2010
    Posts
    19,901

    Default Re: Towed Due to Property Management Negligence

    A resident likely can not make the call on common areas. You should demand from the towing company WHO authorized the tow.

  6. #6
    Join Date
    Jun 2017
    Posts
    3

    Default Re: Towed Due to Property Management Negligence

    So it seems like my property manager is not willing to do anything. Since I don't really have evidence of going into the office or proof that their employee didn't do her job properly.

    The manager claimed that their employee are well-trained and do their job properly.. what should I do? I really feel bad losing this much money. I really could have not done anything to prevent myself getting towed, unless I talked to another employee that day. I don't know if I can do anything at this point. Should I just forget about it?

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