Quote Quoting Justind90
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My thoughts and understanding is if I offer a complete refund they can't take me to small claims.
Sure they can. They just aren't likely to win.

I suggest you tell them to bring it, or send it, back for a full refund or pound sand and they can sue you till the cows come home and that's all they'll get in court is a refund anyway.

Then stop talking and hang up and don't talk to them anymore.