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  1. #1
    Join Date
    Sep 2016
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    13,916

    Default Do You Have to Pay the Balance of a Bill That You Were Told Was Paid in Full

    A New Yorker purchased a travel package from a travel agency, and paid a down payment of 40%. The travel agency later sent the customer an invoice stating that the 40% was payment in full and that the balance due was $0. The company later followed up with a bill for the remaining 60%. Is the "paid in full" invoice a defense to paying the balance of the originally agreed amount?

  2. #2
    Join Date
    Sep 2005
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    Behind a Desk
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    98,846

    Default Re: Do You Have to Pay the Balance of a Bill That You Were Told Was Paid in Full

    Mistakes happen, and courts allow them to be corrected. The parties are in agreement as to how much is owed, and if the customer refuses to pay his balance he may be pursued through the courts for the remaining 60% balance. The customer may also have given the travel agency other remedies by contract, such as cancelling reservations.

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