My question involves a consumer law issue in the State of: Arizona
My bank recently closed my loan. They put in they received a payment on 01/25/2017 for the full amount. I received a letter from them dated 01/30/2017 thanking me for my business and that my car was paid in full and my title was in the mail. I received that on 02/03 in the mail. But prior to me receiving it that day I called to find out why my account was closed. I kept being told it was paid off. Then some guy got on the phone saying he was the president of that department and he didn't know why my loan was closed. He said they showed a payment made on the 25th with no notes. He said he would call me back that day. But that I will most likely still have to pay and that it was an error.I have yet to hear back. I have since received my title in the mail on 02/06/2017. My questions are:
1. In Arizona dmv holds your title if you have a lien. I now have the lien and a letter from the bank stating it has been paid off. Does this void the original loan since they closed the account and sent me these documents?
2. Could I dispute this in court since I did contact them and never heard back and have those documents?
Sorry it was supposed to say I now have the title not the lien