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  1. #5
    Join Date
    Jan 2006
    Posts
    38,867

    Default Re: Return Policy Disclosure Laws for Online Purchases

    (1) Before accepting any payment or processing any debit or credit charge or funds transfer, the vendor shall disclose to the buyer in writing or by electronic means of communication, such as e-mail or an on-screen notice, the vendor's return and refund policy, the legal name under which the business is conducted and, except as provided in paragraph (3), the complete street address from which the business is actually conducted.
    (2) If the disclosure of the vendor's legal name and address information required by this subdivision is made by on-screen notice, all of the following shall apply:

    (A) The disclosure of the legal name and address information shall appear on any of the following:  (i) the first screen displayed when the vendor's electronic site is accessed, (ii) on the screen on which goods or services are first offered, (iii) on the screen on which a buyer may place the order for goods or services, (iv) on the screen on which the buyer may enter payment information, such as a credit card account number, or (v) for nonbrowser-based technologies, in a manner that gives the user a reasonable opportunity to review that information.  The communication of that disclosure shall not be structured to be smaller or less legible than the text of the offer of the goods or services.
    it would appear they did not provide their return policy as the law requires.

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