Thank you so much! I feel so much better knowing I can still bring in some money for the family, even if worse comes to worst. The situation stinks, to be frank. For instance, I can certainly see my lead CSR's departure reigniting the fears for the rest of the small CS staff, and I've been there before: the CS staff quits or is fired, and I'm left, alone, to do my job and their job until we hire more people- but then you have to train them, etc., etc. Anyways, I truly appreciate your advice, it has really helped me!

