Hi, I need advice (a UK based issue). My insurance company has stalled on paying out for a claim for two years and now I have bought in a loss assessor, the insurance just company sent me a letter they are cancelling my future policy. I know the customer can cancel a policy with an active claim, but is it illegal for an insurance company to do this? The timing is incredibly suspicious. It also obviously causes a huge problem in my getting a new insurance policy - accounting there's existing property damage that the current insurance company has refused to address or fix.