My question involves a consumer law issue in the State of: Ontario Canada
I ordered 2 identical custom sofas from a retail store to be made by local manufacturer. they were delivered (after 14 weeks) in June 2016 and were not to the specifications on their online full product list.
i ordered 2 seater sofas that were shown as a 3 cushion sofa. my sofas have a bench cushion on each sofa. i brought the error to the retail store's attention immediately and they in turn contacted the manufacturer. After 4 months of going back and forth the manufacture will only correct the cushion if the bench cushions are returned and i pay $90 per sofa (total of $180 plus tax). the sofa showed 3 cushions from Feb 2016 and still shows as this on the manufacturers website. I also visited the manufacturer showroom on 2 accounts whereby the showroom rep indicated this sofa was a 3 seater with 3 cushions each. they are essentially saying the sofa i purchased did not come with cushions?
Can i file a claim thru small claims court against the manufacturer or do i have to go against the retailer?