Results 1 to 2 of 2

Threaded View

  1. #1
    Join Date
    Sep 2016
    Posts
    13,916

    Default Unfair Discipline for Reacting to Abusive Customers

    An employer that runs a call center is expecting that its employees maintain constant calm, even though they are frequently dealing with irate customers. Employees are forbidden from suggesting that a customer calm down, or that they stop shouting. Employees cannot respond to name-calling. The employee is supposed to sit there and take it, and has no way to shorten a call when a customer keeps ranting, which can mean that on top of everything else the employee's productivity goes down because they're completing fewer calls. Can an employer really require employees to absorb that level of abuse without reaction, and discipline or fire employees who react?

    1. Sponsored Links
       

Similar Threads

  1. Behavior Issues: One Parent Will Discipline But the Other Will Not
    By kathyerine in forum Juvenile Law
    Replies: 4
    Last Post: 03-17-2015, 08:22 PM
  2. Disciplinary Issues: Documentation of Discipline
    By Cellogrl1 in forum Employment and Labor
    Replies: 1
    Last Post: 08-11-2012, 11:09 AM
  3. Disciplinary Issues: Unfair Discipline and False Accusations
    By muymula in forum Employment and Labor
    Replies: 8
    Last Post: 02-14-2012, 11:22 PM
  4. Abusive Ex Marries His Abusive Step-Cousin
    By TheTruth84 in forum Child Custody, Support and Visitation
    Replies: 2
    Last Post: 08-08-2010, 01:44 AM
  5. Harassment: Unfair Discipline
    By meng.li84 in forum Employment and Labor
    Replies: 3
    Last Post: 07-21-2010, 07:26 PM
 
 
Sponsored Links

Legal Help, Information and Resources