So, later this afternoon I went to the store. I walked in and told them my wife's phone was having some problems and I needed to exchange it under the warranty.
The guy asked me what it was doing, confirmed it and in no more than 10 minutes had my claim processed. No questions asked.
Iam furious that my wife was treated with such disrespect, clearly because she was a woman and they didn't think she knew any better to argue. By the way, the phone was not bent.
After I completed the transaction I asked to speak with the manager and explained that my wife had been turned away in tears earlier that day trying to exchange the same phone, with claims that it was bent. He examined it himself and agreed that it wasn't bent and that the employee was way out of line.