Was the employee who saw your wife the same one you spoke to?
I think you (she, actually) just ran into a jerk. The problem was rectified when you spoke to the manager- something your wife should have done in the first place.
Was the employee who saw your wife the same one you spoke to?
I think you (she, actually) just ran into a jerk. The problem was rectified when you spoke to the manager- something your wife should have done in the first place.
I only spoke to the manager after they had exchanged it. The exchanged it for me in less than 10 minutes without any argument.
My wife's version of the story is really irrelevant. The plain fact is they denied her and did the same thing for me and the only fundamental difference is she's a woman.
Thank you, this is the most helpful explanation. iI had hoped this would be the type of civil rights case someone would take on and only charge if they won. It seems that the large companies like Verizon would prefer to settle quietly for something like that. Writing the cooperate office was already something I had considered doing, so it sound like this would be the most appropriate action.
Then why did you say
So you spoke to "a guy," then after the phone was exchanged, you asked to speak to the manager.So, later this afternoon I went to the store. I walked in and told them my wife's phone was having some problems and I needed to exchange it under the warranty. The guy asked me what it was doing, confirmed it and in no more than 10 minutes had my claim processed. No questions asked.
Iam furious that my wife was treated with such disrespect, clearly because she was a woman and they didn't think she knew any better to argue. By the way, the phone was not bent.
After I completed the transaction I asked to speak with the manager and explained that my wife had been turned away in tears earlier that day trying to exchange the same phone, with claims that it was bent. He examined it himself and agreed that it wasn't bent and that the employee was way out of line.
Was the guy the same one your wife spoke to earlier? That's all I was curious about.
Really? That's interesting. What else could you possibly have as evidence besides her version of things?My wife's version of the story is really irrelevant.
You have no proof it was because she is a woman. Honestly it sounds like the guy your wife talked to was being a lazy jerk. That is all. You got the phone fixed. You told the manager. The manager can brief all his employees about customer relations.
What more needs to be done?
There are many reasons, such as the employee your wife spoke with was incompetent and would have told ANY person the same thing. Just because you got a different answer (possibly from a different person) in no way makes this a slam dunk gender discrimination case. Your wife easily could have given a detail (that you didn't ) that could void the warranty. Just because you got the claim done doesn't mean that the original employee was wrong, just that the other employee decided to play the situation in your favor. You would have to prove a pattern of discrimination generally and one situation does not make a pattern.
Personally I have found cell phone insurance -- like many other types of insurance--- to not pay up on the first try. Sometimes it takes going up a level or two or speaking with someone else. Honestly it's common in the insurance industry and I suspect the employees might even be trained to first state it isn't covered. You sound like you have a better, longer term relationship with them, does she? Doesn't sound like it if she wanted you to go with her. I do have to agree that if you weren't there, you are only hearing her side of the story. Maybe she didn't ask the question the same way you did. Maybe they didn't take the time to look up her account and coverage. Doesn't mean they didn't do that because she was a woman!