My question involves civil rights in the State of: UTAH
Hello,
I'm trying to determine if my wife has a legitimate discrimination case after an appalling experience we had today. Here is the summary:
My wife purchased a new phone early this year and about two months ago it began having problems. I have been urging her to go in and exchange it for some time, but she didn't want to go alone. She told me that she was afraid they wouldn't do it if I wasn't there. I have been a Verizon customer for over 15 years and have exchanged numerous phones without any problems and assured her that if she went in and showed them, they would exchange it. I was wrong...
Later that morning I got a call from my wife, crying, because she went in and tried to exchange her phone under warranty and they wouldn't do it. The gentleman that helped her didn't even turn the phone on to investigate. He told her that it was bent, and the warranty was void. She was quite upset, to the point of tears, because she had paid out of pocket for this one, and the gentleman told her she would just have to buy a new phone.
I couldn't even believe this! I have never had an experience even remotely similar!
So, later this afternoon I went to the store. I walked in and told them my wife's phone was having some problems and I needed to exchange it under the warranty. The guy asked me what it was doing, confirmed it and in no more than 10 minutes had my claim processed. No questions asked.
Iam furious that my wife was treated with such disrespect, clearly because she was a woman and they didn't think she knew any better to argue. By the way, the phone was not bent.
After I completed the transaction I asked to speak with the manager and explained that my wife had been turned away in tears earlier that day trying to exchange the same phone, with claims that it was bent. He examined it himself and agreed that it wasn't bent and that the employee was way out of line.
Again I am appalled that my wife was treated so differently by a company that I respected, due to their long great treatment of me. My wife was certainly humiliated and inconvenienced, and I had to take time from my job to address this because she needs her phone for work.
I am not typically the type of person to search for dumb lawsuits to file for an extra buck, but this experience just blew me away and really opened my eyes to something I didn't realize was happening, even to my own spouse. I'm furious that she was disrespected and feel that her rights to equality as a woman were most certainly violated.
Please tell me if this is a legitimate case and what things to consider if we decide to pursue this.
Thank you in advance!

