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  1. #1

    Default Denial of Warranty Coverage for Tools Based on a Claim of Commercial Usage

    My question involves a consumer law issue in the State of: I was denied for exchange of my hand tools, by three mangers. and harassed by them about me wanted to exchange them. I was lied to by them saying I was denied due to Comercial use. I need some help please. they will not exchange my Craftsman tools now.

  2. #2
    Join Date
    Jul 2006
    Posts
    1,421

    Default Re: Sear, Craftsman Hand Tools Warranty

    Did you contract Craftsman directly? You didn't list the state.

  3. #3
    Join Date
    Mar 2013
    Posts
    18,340

    Default Re: Sear, Craftsman Hand Tools Warranty

    Quote Quoting dhweldthat@gmail.com
    View Post
    My question involves a consumer law issue in the State of: I was denied for exchange of my hand tools, by three mangers. and harassed by them about me wanted to exchange them. I was lied to by them saying I was denied due to Comercial use. I need some help please. they will not exchange my Craftsman tools now.
    I've never had an issue getting a tool repaired or replaced when the tool has the Craftsman Unlimited Warranty.

    "Full Unlimited Warranty on Craftsman Mechanics' Tools. If any Craftsman Mechanics' Tool ever fails to give complete satisfaction, return it to the nearest Sears store throughout the United States and Sears will replace it, free of charge."

    There is no distinction between commercial and personal use.

    Read this:

    https://consumerist.com/2009/03/25/s...ools-warranty/

    Print it out and take it back to Sears. If you still don't get satisfaction, contact:

    Sears Holdings Corporation
    3333 Beverly Road
    Hoffman Estates, IL 60179
    (847) 286-2500
    Joelle Maher, President - Sears

    I find that writing to the person at the top of the food chain often gets results.

  4. #4
    Join Date
    Nov 2013
    Posts
    7,056

    Default Re: Sear, Craftsman Hand Tools Warranty

    Not all Craftsman tools are warrantied for life. Most power tools are only warrantied for one year. So it depends on what tools we are speaking of.

    Craftsman warranties

    How did they know it was commercial use.

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