My question involves an injury that occurred in the state of: California.
I took my 87 yr. old mother and my daughter to a large chain restaurant on March 2, 2016. We arrived around 8 PM and were pleased to see that the restaurant wasn't busy. We seated ourselves and then waited about 20 minutes for the frazzled waitress to bring menus & table settings. About 20 minutes passed and I asked who I thought was the manager if we could possibly order. Our waitress appeared and took our orders. About 10 minutes after we ordered our meals my 87 yr. old mother took her Diabetic medication (orally) which only means she must eat within 30 to 40 minutes. Time was clicking away and I finally asked the manager if he could check on our orders. He returned looked ashamed and told us that our meal ticket was lost and that the kitchen will have to prepare our meals. I then asked if he could bring my mother some crackers or anything to nibble on. Never happened.
She then began to experience signs of going into a diabetic coma. She was really getting bad and still no meals or no snacks. I couldn't even move her at that point and asked someone to call 911 (I didn't have my phone with me). Nobody ever did. About 40 minutes later our meals arrived but by then my mother was so distraught and experiencing terrible sweats, nausea, shaking terribly and was completely out of it. I forced her to eat something and still she was out of it. I again asked the manager to call 911 and he said he would. Never did. Finally I was able to get my mother out of the booth and demanded that they call Mall Security to bring a wheelchair to escort her to the car. I have photos of all this. I then called 911 myself upon our arrival home. To make a long story shorter I have been in contact with this restaurant and spoke to so many different people. Bottom line is that they apologized and continued saying how they didn't want to lose our business and would issue us a $50 dollar gift card. I was outraged that they thought that this is ok. I spoke to the GM of the restaurant we dined at and he assured me that my mothers episode was the topic of their meeting and how they would now implement measures in case this were to ever happen again to another customer.
My question is this. Do I have a case? Should I take them to small claims court? The most I could sue for in small claims court is $10,000. I swear its not about the money but instead about how my mother could of died. This has never happened to her before that night and she hasn't been the same ever since. Any kind advice you could show me would be so appreciated. Thank you!!

