My question involves medical malpractice in the state of: California
I took my 4 year old twins for their annual check up with another pediatrician at the clinic because their pediatrician was on vacation at the time. Twin A had conjunctivitis at the time and I had taken him to an eye specialist 2 days earlier where he was diagnosed and prescribed eye drops. The day of their annual check up, as I was checking in at the pediatric clinic I was told that only twin B had an appointment. For some reason, they schedule twin B and not twin A. Twin B went through the whole visit with me and my sick twin A. During twin B examination, doctor asked me about twin A's eye. I told her he had conjunctivitis, that I was doing drops, she asked the name of the drops but I didn't remember at that time. I asked her if she believed the bacteria from his eye could go down to his throat and she said she didn't think so. As she was examining twin B's ears she turned and asked twin A to open his mouth and took a look at his throat. She NEVER touched twin A.
Few days later I received a bill for an office visit and laboratory charges for twin A. I asked for a copy of his records and it says the doctor did a rapid strep test on him (swab his throat). There are notes of his temperature and weight. It also says: " respiratory: clear bilateral breath sounds and normal respiratory rhythm and effort. "
"Cardiovascular: normal heart rate and normal heart rhythm. No murmus. "
"Normal abdominal exame" "no skin rashes. No skin lesions"
Assessment: conjunctivitis
How can the doctor make such notes on my kid's medical chart without even touching him? It's not fair for me to pay for an office visit just because I asked her a question. I've been trying to deal with this through their patient liason, administrative manager and billing manager but they all seem like they don't believe me. I just got a letter that they are sending my account balance to a collection agency.
What can I do here?

