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  1. #1
    Join Date
    Sep 2015
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    5

    Default Roofing Shingles are Prematurely Failing

    My question involves a consumer law issue in the State of: Georgia

    Had a new roof put on about 6 years ago using 30 year warranted shingles. I discovered recently that some of the shingles were disintegrating. I put in a warranty claim against the manufacturer and they responded with an offer of $2,000 as settlement. The roof cost me over $6,000 to install. The $2,000 represents, they say, 81% of the roof's remaining life, material only; i.e., they will not pay for labor. This is, they say, because their warranty explicitly excludes labor costs if the roof is over 5 years old. I have 30 days to accept the check as final settlement. I feel that I paid for a 30 year roof, and that they should pay to have it replaced, including labor. What should I do? Thanks.

  2. #2
    Join Date
    Mar 2013
    Posts
    16,868

    Default Re: Roofing Shingles Failing

    Quote Quoting sumdumgai
    View Post
    What should I do?
    What should you do?

    READ your warranty.

    If it says that the manufacturer prorates materials only, then that's what you get.

  3. #3
    Join Date
    Sep 2015
    Posts
    5

    Default Re: Roofing Shingles Failing

    So I buy, even pay extra, for a 30 year roof, and it lasts only 6 years. And, to get it right, I have to cough up another $4,000!! This just smells like the big guy taking the little guy to the cleaners.

    - - - Updated - - -

    On the other hand, the only party that makes out on this is the roofer. Install some defective shingles and get paid twice.

  4. #4
    Join Date
    Jan 2010
    Location
    New Jersey
    Posts
    3,607

    Default Re: Roofing Shingles Failing

    What kind of warranty did the contractor that put the shingles on give you? Typically it is a 10 year warranty.
    I'm not a lawyer, but I did stay at a Holiday Inn Express last night.......

  5. #5
    Join Date
    Sep 2015
    Posts
    5

    Default Re: Roofing Shingles Failing

    10 yr.

  6. #6
    Join Date
    Jan 2010
    Location
    New Jersey
    Posts
    3,607

    Default Re: Roofing Shingles Failing

    Quote Quoting sumdumgai
    View Post
    10 yr.
    And what has the contractor said about the product warranty?
    I'm not a lawyer, but I did stay at a Holiday Inn Express last night.......

  7. #7
    Join Date
    Sep 2015
    Posts
    5

    Default Re: Roofing Shingles Failing

    That it's standard in the industry, and that this is the first time they've come across something like this.

  8. #8
    Join Date
    Jan 2010
    Location
    New Jersey
    Posts
    3,607

    Default Re: Roofing Shingles Failing

    Quote Quoting sumdumgai
    View Post
    That it's standard in the industry, and that this is the first time they've come across something like this.
    Great, now tell him to fix his problem. The shingle company is giving you $2,000 to use towards shingles and your contractor will supply the labor.
    I'm not a lawyer, but I did stay at a Holiday Inn Express last night.......

  9. #9
    Join Date
    Sep 2013
    Posts
    127

    Default Re: Roofing Shingles Failing

    Make sure you determine if the warranty is for labor. If it's the shingles that are failing, and nothing to do with the labor/install, you may be out of luck on the labor.

  10. #10
    Join Date
    Sep 2015
    Posts
    5

    Default Re: Roofing Shingles Failing

    The manufacturer explicitly excludes labor from the warranty if the shingles fail anytime after five years; i.e., they say they will only pay for the material to replace them. My point is that I had nothing to do with selecting or purchasing the shingles. I did not choose defective shingles. The contractor bought the shingles from their source according to the color and style I chose (architectural 30 year) and installed them. I had no role in arriving at this situation outside of choosing a contractor, picking the style of shingle, and paying the bill.

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