Quote Quoting gail in georgia
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1. How do you know the carpet was 10 years old?

2. What type of pets did you have?

3. Keep in mind that folks with pets often become immune to their pets odors. And steam cleaning a carpet and doing a walk through the next day will often NOT pick up odors that remain in carpet pads/floors/subfloors at that time. It is only later that any remaining odors will become obvious. In some cases the carpet, padding, floors and subfloors have to be replaced to remove the offending odors.

Gail
Hi Gail.

I think I should highlight that we have 2 Chihuahuas. My brother has a retriever mix. No Cats.

1. The house was built in 2003. The landlord purchased the house in September 2013. And rented it to me in October 2013. At the time he had purchased the home blindly (he lived in California at the time) to rent out. The carpet had a large stain at the entrance of the home that looked like that part of the carpet was used as a doormat by the previous owners of the home when we moved in. That stain remained there until we steam cleaned the house when we moved out. The carpet is the same cheap neutral beige/gray carpet that the builders out here tend to use.

2. We have 2 Chihuahua mixes that spend the majority of their time in their crate (willingly might I add) and a house trained retriever. I am very familiar with Pet Odors. When we moved out, we had actually purchased a home where the previous owners had a cat and a hound. Needless to say the whole house smelled like cat piss mixed with wet dog. In fact the cat pee smell faintly exists in 2 of our rooms which we treated with steam and vinegar.

Though our Chihuahuas are crate trained, and retriever is home trained, I would be lying if I said they never had accidents; although when they did we took care of them on the spot with spray cleaners.

3. I understand that smells can linger; which is why I can understand the charge for the second steam cleaning. But it's the carpet charge that really gets me. He charged me 100% of the cost to replace old carpet downstairs.