My question involves a consumer law issue in the State of: FL
I am not sure if I got the topic correct or not.
I hired a company to do stained concrete floors in my home. The job was to be a 4 day job however due to "slab issues" the job lasted more than 4 weeks. As a last try the contractor offered to use metallic epoxy. They told us it would be an extra $4,000 since the original contract was for stained concrete. We said no thank you. After a few days the project manager came back to us with an extra $1,000 for materials. We agreed and signed a contract addendum. There was yet another problem with the metallic epoxy which stalled the job even longer, now we are at 5 weeks out. Finally, the epoxy was sufficient for a sealer. Now here comes another issue, the sealer was streaky and scaly so they ground it down and reapplied, our contract says two coats of urethane sealer was to be used but they used a different sealer and used about 6 coats. They never applied the urethane. This sealer is much weaker and scratches terribly, my floor look terrible! We are now at week 7, we took our home back for two weeks because we had been living without a stove, fridge or washer and dryer this entire time. We used crock pots, microwave, cheap fastfood, and laundry mat to live. The contractors are coming back to fix the sealer and put the correct sealer on.
Here is my main issue.
During my consultation I discussed with the rep that I needed a durable easy to maintain floor. I was looking into his companies products and services because I had read that stained concrete was super easy to maintain and very durable. We got quotes on both the stained concrete and epoxy but the epoxy was way to expensive. We ended up with it anyway because they could not get the stain to set in the concrete overlay. As of two days ago I spoke with the owner, he then informs me that due to the fact that I have such a busy home with 5 children and 3 large dogs that I will need to reseal the floors myself every 3-6 months!! That does not sound like easy to maintain to me, nor durable. I was assured by the rep at the consultation that this was much more durable than tile due to grout cleaning etc. Are contractors supposed to disclose such things during a consultation? I disclosed to him that my home was busy and took a lot of wear and tear due to the children and dogs. This was such a sleazy sales tactic. Had I known this was the case I would have went with tile, at least then I would only have to clean grout every few years perhaps. To top it off the sealer is $400 per box!
Do I have a case? I caught them using products that were not in our contract twice! They didn't disclose the truth about these floors and I incurred lost wages due to delays, extra expenses due to laundry mat, food, etc. What can I do?