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I am not suggesting that they weren't given a copy. I am saying that based on my brother's gf mom, the picture she was shown was not my brother - there is no possible, it isn't him. He has a mustache, which in and of itself isn't particularly identifying, however my brother has never had a goatee - he has never produced the facial hair to have one. So intuitively, I see no way why they would still pursue him. The only way the picture is applicable is if she lied.
I appreciate your comment about the quality of the photo. The inferiority of the quality even reinforces how her mere accusation (IMO) should not be sufficient. I would think you'd have to be damned accurate with that. I admit that there could be something that I am missing, however if I am to assume that the information that I have is reliable, I am at a loss how he even gets this far based on that. If that's the case, there isn't anything from stopping anyone from lodging an accusation if there is no standard of reliability or credibility that needs to be met.
I am just trying to understand how this could be possible. It feels like they are presuming guilt because the store manager pointed him out, and that this is grounds enough to charge and convict, even though the picture does not definitively implicate him.