Results 1 to 5 of 5

Threaded View

  1. #1
    Join Date
    Nov 2013
    Location
    Pennsylvania
    Posts
    806

    Default Can Administrators Monitor Business Calls in an All Party Consent State

    My question involves labor and employment law for the state of: PA

    PA is a two-party state with recording/wiretapping, etc. Recently my company installed a new VoIP phone system that have a ton of new features, etc. One of those features is the ability for administrators to "drop in" on a call in progress. This essentially allows the administrator to listen in on a call that is already in progress without either party knowing that it has been done. Only several people know this ability exists in our specific system and the idea has been brought up that sales managers should "drop in" on calls between reps and their clients in order to see where improvements can be made, coaching, etc. I brought up the fact I thought it was an issue, etc. and their argument is that the company owns the phone system and can listen in on employee phone calls if they determine it is necessary. I said ok, but you aren't just dropping in on an employee's call - there is a client on the line as well. They seem to think this is all well and good. Do wiretapping/recording laws not apply to a corporate phone system??

    1. Sponsored Links
       

Similar Threads

  1. Privacy Crimes: One Party Consent for Telephone Recording
    By NS50 in forum Criminal Charges
    Replies: 4
    Last Post: 10-15-2014, 04:49 PM
  2. Premises Liability: Third Party Administrators Gave Medical Records to Defense Lawyers
    By ChopChop in forum Accidents and Injuries
    Replies: 2
    Last Post: 04-23-2013, 04:28 PM
  3. Privacy Crimes: Is It Legal to Record Phone Calls in Florida Without Consent
    By Dark_wings in forum Criminal Charges
    Replies: 2
    Last Post: 11-10-2009, 06:30 PM
  4. Privacy Crimes: Consent and Recording Phone Calls
    By sidell1423 in forum Criminal Charges
    Replies: 2
    Last Post: 04-28-2009, 04:35 PM
  5. Business Issues: One Party Consent Law in New Jersey
    By cowboy86 in forum Business Law
    Replies: 3
    Last Post: 03-07-2008, 08:01 AM
 
 
Sponsored Links

Legal Help, Information and Resources