My question involves labor and employment law for the state of: PA
PA is a two-party state with recording/wiretapping, etc. Recently my company installed a new VoIP phone system that have a ton of new features, etc. One of those features is the ability for administrators to "drop in" on a call in progress. This essentially allows the administrator to listen in on a call that is already in progress without either party knowing that it has been done. Only several people know this ability exists in our specific system and the idea has been brought up that sales managers should "drop in" on calls between reps and their clients in order to see where improvements can be made, coaching, etc. I brought up the fact I thought it was an issue, etc. and their argument is that the company owns the phone system and can listen in on employee phone calls if they determine it is necessary. I said ok, but you aren't just dropping in on an employee's call - there is a client on the line as well. They seem to think this is all well and good. Do wiretapping/recording laws not apply to a corporate phone system??

