You can get through. It's difficult, but it can be done. I've done it multiple times and there hasn't been one time that I was unable to get through the entire day. I wouldn't call on Monday or Tuesday, but you may want to try on Wednesday. Your other alternative is to log into your EDD account and send them an email. Explain the situation and ask if there is a better phone number in which to call to discuss THIS PARTICULAR ISSUE. CTB benefits very well may have their own specific set of employees in the unit who deal with these issues only and you won't find out if they have their own dedicated phone number unless you get in contact with them.