Results 1 to 3 of 3
  1. #1
    Join Date
    Mar 2015

    Default Vehicle Damaged During Reposession, Lender Claims Repo Was by the Dealership

    My question involves an auto loan or repossession in the State of: California.
    I fell past due on my loan. I made arrangements to bring the account current in two installments. I paid the first and the second was not yet due when the vehicle was repossessed. At this time my account was 25 days delinquent. When I called the lender to ask why, the branch manager said there was never an arrangement and she quoted me the amount to get the vehicle back. She required that I make two payments when only one was due, plus the repo fee and provide 5 additional credit references as well as a current paycheck stub before they would release the vehicle. I was instructed to send the funds certified which I did. I was instructed to pay the repo fee to the repo agent when picking the vehicle up. I paid the two payments to the lender and called to provide the confirmation number for the payment. I paid the repo fee directly to the dealership that was also the repo agency.

    After I received the vehicle back I noticed mechanical issues that were not there prior to the repo. I called lender to explain the situation and was now told by the branch manager that they never repossessed the vehicle. This is contradicting what was previously said just a day earlier. The lender now says the dealership did. I asked why I would need to make certified payments to them and provide references if it was the dealership. The manager had no answer. Additionally, during the repo the agent blocked all the vehicles in the driveway with a regular truck until the tow vehicle could arrive preventing anyone from leaving. I have not received a NOI or any other notices relating to the repo. I filed a complaint with the BBB and below is the lender's response. The payment history is inaccurate and they made no acknowledgment of the payments I was required to make to them before they released the vehicle back to me. Do I have any legal recourse? Who should I contact regarding repairing the mechanical problems resulting from the repo?

    Customerís account was opened on 10/23/14, with an initial due date of 11/23/2014.
    Customer missed his first payment and second payments. As we had yet to receive a single payment from this Customer, we assigned it to be repossessed on January 15, 2015.
    As of 2/2/15, Customer was 3 payments past due. He made his first payment on 2/3/15, 72 days past due. Once we received the payment, we contacted the repo company and cancelled the assignment for repo.
    On 2/17/15, the Customer called us and reported that the vehicle had been repossessed. We advised the Customer that we did not have the vehicle repossessed. After some investigation, it was found that the Dealership, XX, had had the vehicle repossessed. The Dealership was not acting on our behalf nor did it have our authorization for such repossession.
    The customer went directly to the Dealer to retrieve his vehicle and paid the repossession fees to the Dealership in order to get his vehicle released.
    If there was any confusion, it was due to the Dealershipís actions of repossessing the vehicle without our knowledge. We are working to prevent this from happening in the future. We will continue to work with the Customer in the servicing of his finance contract.

  2. #2
    Join Date
    Sep 2010

    Default Re: Wrongful Repo-Lenders Response to Bbb Complaint

    The Better Business Bureau has no authority for anything by the way. It presumes the business cares what their BBB file has in it. In fact, there will often be unresolved disputes there.

    Still it sounds like your action is against the people who repossessed and damaged your car, which is not the bank. Absent any proof that the lender either ordered the repo or damaged your car you're barking up the wrong tree.

    Contact the dealership. If they won't resolve it, then figure out what you need to do to have the car repaired and sue them in small claims for the amount. The BBB is largely a waste of time.

  3. #3
    Join Date
    Sep 2005
    Behind a Desk

    Default Re: Wrongful Repo-Lenders Response to Bbb Complaint

    You need to do more than have the car fixed -- you need evidence that the problems with the car would (or even could have been) caused by the repossession process.

    1. Sponsored Links

Similar Threads

  1. Service and Repair: Car Dealership Damaged Vehicle During Service
    By lohling in forum Cars and Dealerships
    Replies: 1
    Last Post: 11-22-2014, 01:55 PM
  2. Service and Repair: Dealership Damaged Vehicle During Routine Service
    By Kimj in forum Cars and Dealerships
    Replies: 11
    Last Post: 04-04-2014, 09:19 PM
  3. Repossession: Repo Company Damaged Vehicle
    By 91slownotch in forum Cars and Dealerships
    Replies: 3
    Last Post: 01-28-2014, 06:08 PM
  4. Sales Agreements: Dealership Sold Me a Flood Damaged Vehicle
    By jbhamner in forum Cars and Dealerships
    Replies: 3
    Last Post: 08-07-2013, 10:12 PM
  5. Repossession: Car Loan Lender Failed to Title Vehicle, Now in Repo
    By ineedaresolution in forum Cars and Dealerships
    Replies: 1
    Last Post: 06-24-2010, 11:28 PM
Sponsored Links

Legal Help, Information and Resources