
Quoting
genie2196uk
My question involves a consumer law issue in the State of: California
Within 3 mins. of entering, the door latch to the bathroom that I was using, jiggled. I said nothing, since there was no verbal communication accompanying this jiggle. Less than a minute afterward, I heard a female voice ask someone outside the bathroom “Are you waiting for the bathroom?” A male voice responded, “Yes. I only want to wash my hands.” I then heard the latch jiggle; again without verbal communication from outside. I, then heard a knock; again without verbal communication. In less than a minute, I heard knocking again; again without verbal communication. I, then, saw the door open! Someone peaked in. This person had red on. I heard this person say, “He’s sitting there.” The door, then, closed. I finished using the bathroom, and locked the door while I was pulling up my pants and making myself presentable to leave the bathroom.
I went to the pick-up area of the coffee counter and waited until I was acknowledged. A man acknowledged me, and I asked to speak to the manager. A woman came over and asked how she could help. I began to explain what had just occurred in the bathroom. She, quickly, began to apologize. I, then, realized that it was she who I had seen open the door. I, then, said that it was very rude of her to open the door of a locked bathroom. She began giving me an explanation as to her actions. She spoke of someone wanting to get in the bathroom, and that the person was concerned that the person in the bathroom was in trouble. She never stated that she had spoken before opening the door. I asked for her manager’s name, and when she would next be in the store.
Approx. 7 months previous to this incident, the same door at the same cafe was opened after 5 to 6 jiggles of the latch. I complained, at the time, to a manager who said that they had had difficulties with the door opening and that it would be fixed. I thought that the current incident was the same sort of problem, until the current manager started to apologize for opening the door.