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  1. #1
    Join Date
    Jan 2015
    Posts
    1

    Default Retailer's Duties After a Damaged Item is Returned

    My question involves a consumer law issue in the State of: California

    Brief synopsis: Customer made purchase from online shop. Item was damaged by shipper. Item was returned to me by shipping company. Customer has not responded to my requests for information related to discussions about damage claim with shipper. Customer has not responded to requests to have item picked up. Customer has not responded to email notice regarding deadline to pickup item.

    When is this item considered abandoned?

    Thanks in advance.

  2. #2
    Join Date
    Mar 2013
    Posts
    18,340

    Default Re: Is It Abandoned Property, Yet

    Uh, your customer refused delivery because it arrived damaged. It's not up to him to make the claim with the shipper, it's up to you.

    Unless something to the contrary was specified in your contract with the customer you need to refund your customer's money and deal with the shipper yourself.

    Did you ship it insured?

    Don't you know anything about the legal aspects of shipping stuff?

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