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  1. #1
    Join Date
    Jan 2015
    Posts
    4

    Unhappy What to Do After a Student Loan Default, Possible Debt Purchase by a Collection Firm

    My question involves collection proceedings in the State of: NY I received a phone call last week Friday from HESCH some man telling me I'm in default yes I know have not paid he was asking for tax returns bunch of questions said u need to contact me by Monday. So I'm freaking out about 10 month payments so I go to Navient I no longer have sallie Mae. I googled a lot of negative for customer service for Navient can not understand or speak English makes me nervous anyway I went to website it clearly stated and I have print outs of everything because now it's all gone it stated I was $1774.00 13 months behind I was in delinquency and was handed over to collection agency but I can avoid the delinquency if I paid by 1/25/15 which was Sunday so I paid I printed out my payment plan my payment confirmation my next payment due is $122 and change. I call Navient on Monday spoke with a woman who just yeses me was not listening and not understanding I persisted she finally said ok I'm going to connect u with someone in default department so I got a nice woman understood everything I said she told me since I paid that balance which included Februarys payment I was back in good standing next payment will be due in March and collection agency will be notified and I would be removed. So today I go look at my account it is NEGATIVE $1774.00 the whole loan of 10,400 is paid off which means the collection agency purchased I am going to call tomorrow thank God I snap shot every page in my account saying if u pay my confirmation my payment plan ect because it's all gone if I did not have all this printed out they can easily say that was never there I am a very anxious person I need advice how to Handel this... It may have been in default sold to collection but my account did not say that it said pay u will be fine I had some guy call at my job nothing in writing I think my account should go back in good standing please help any thoughts will be appreciated.

  2. #2
    Join Date
    Sep 2005
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    Behind a Desk
    Posts
    98,846

    Default Re: What to Do After a Student Loan Default, Possible Debt Purchase by a Collection F

    Navient is a company that was created by Sallie Mae for the purposes of loan management, servicing and asset recovery.

    I have no way of commenting on the balance displayed on your screen. If you didn't pay the money, it sounds like a data entry error. Your debt didn't go away, all by itself.

  3. #3
    Join Date
    Sep 2011
    Location
    OH10
    Posts
    17,019

    Default Re: What to Do After a Student Loan Default, Possible Debt Purchase by a Collection F

    Sorry, a computer entry is not going to make your loan go away.

  4. #4
    Join Date
    Jan 2015
    Posts
    4

    Default Re: What to Do After a Student Loan Default, Possible Debt Purchase by a Collection F

    Yes Iam aware the collection agency paid Iam willing to pay the point is I made payment called Navient they said I was up to date and they would remove me from collections I was not I just got off phone with Navient of course they have no records said it went to higher education i paid was up to date and it still went to collection I think this is wrong and I am able to fight my account did not say default it clearly states pay and you will be brought up to date then I even spoke to customer service Im wrong?

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    Thank you for responses

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    And idk if I should stop payment that is Negative? I can't lose that Amt

  5. #5
    Join Date
    Sep 2005
    Location
    Behind a Desk
    Posts
    98,846

    Default Re: What to Do After a Student Loan Default, Possible Debt Purchase by a Collection F

    Again, if you owe the money, you owe the money.

    If you were so far delinquent with your debt that the servicing company obtained indemnity from the government, you can expect to be paying your debt to the Department of Education or its collection agency -- including costs of collection.

  6. #6
    Join Date
    Jan 2015
    Posts
    4

    Default Re: What to Do After a Student Loan Default, Possible Debt Purchase by a Collection F

    I'm not disputing I owe the money as I stated above. And I will pay Navient said to me pay this much now we will put you in good standing and you will not go into collection they accepted my payment that's why its- ($1774.00) and I checked my bank the money was removed you still believe I should be in collections? Navient has $1774.00 of my money HESC paid them $10,400 I feel when I called Navient and when I went online I should have not been told to pay that collection is taking over no matter what not have me pay thinking I am in good standing something's OT right here and Mr. Knowitall we are not on same page I appreciate UR feedback but u just think I believe I owe nothing and that's not correct I don't believe what was done in this situation fair to me Thank You

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    I'm educated and if it says pay here you will be out of delinquency I pay I expect to be out of delinquency not go into collections bottom line

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    Now both HESC and Navient are telling me the other has to give authorization to purchase back loan can someone please tell me legally do I have to supply my tax returns to HESC? I was told no
    I want to make sure. And is it better to repay with HESC or do rehabilitation? Thank You

    - - - Updated - - -

    Funny I contacted every us dept of education possible checked court records and credit report no where does it say and everyone has told me my loans are not in default Navient and HESC. Have some explaining to do

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