Quote Quoting Disagreeable
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When I managed multiple retail stores, I taught employees to follow those fitting various shoplifting profiles. If questioned, they were instructed to respond they were there to answer any questions the customer might have. Nothing illegal in what you say.
They never offered any assistance but instead confirmed that they were in fact following and not to take it personal.

I'm a mother, who carries herself and children well. I'm not sure how I would've fit any profile, other than being black.

In my youger days, I worked retail at Victoria secret, and we were ways instructed in our headset to follow black people, if they came in pairs or more. Not all black people shoplift and deserved to be followed. It's amazing to me because the ones we've caught shoplifting didn't fit the being black profile. This is wrong.