Store Claims Customer Returned the Wrong Item

[Who'sThatGuy]

The laptop 2012 I had sent over sea after I bought 6 months. That's why I knew exactly wasn't my old laptop serial number!

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But my 2012 laptop was 15 inches. The laptop I was returned 4 months ago was 13 inches. Everything was different!

Well if that laptop that you sent overseas a year and a half ago mysteriously ends up on the County Attorneys desk, you my friend are in a shit load of trouble.

There is no way that you could have sent the laptop overseas if it is in the possession of the store that wants their money back.

[flyingron]

Sounds like Best Buy, yes they are a bunch of jerks. I doubt seriously that there was any laptop switching done. Frankly, he'd have heard about it by now. Apple stuff is pretty easily checked for. BB has no incentive to hold on to dead apple stuff, it goes back to apple.

What they are pissed off about is a pattern of buying stuff and returning it for cash (if you were just swapping), this sets off red flags, and they are under NO OBLIGATION to refund you on the D500. FIrst off, it is NOT DEFECTIVE. The recourse is to send it to Nikon for the servicing. Further Nikon says that if you don't have a problem with the spots now, you don't need to return it

[Kcloveboyz]

I knew exactly, the manager store lied because he just said, if my old laptop serial number on the laptop I was returned then I think the store already file with county attorney not wait until now to sue me!

The thing I clear out with your guy is:
1. The laptop I was returned was not my old laptop serial number! 100% true
2. How come the store didn't sue me 4 months ago then they wait until now?
3. If they file with attorney county then what is the next step I will prepare?
4. Will the county attorney send for me any paper or court day something?
5. If I win my case? Can I sue them back? And plus denied my return the camera?

That's I want to know from your experience?

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One more thing! When I came back to returned the camera nikon d600? The customer service said to wait for the manager to over write it! I had wait about 10 minutes then the manager store and the loss prevention manager came over and tell me go to the security room with them? Then the manager said he denied my return, I have to send to nikon for the service. Then the loss prevention manager ask me? Do I arrest by police before? I said no? Then he told me, I was returned the laptop 4 months ago had been swaped with my old laptop serial number a year ago I bought from here. I told him, no way, I didn't buy any apple laptop a year ago. I knew him lies then he told me, I have two option: 1st option: if I bring back $1850 and take the returned laptop back and nothing happen. 2nd option: he will file with the county attorney to arrest me! Then he gave me back the camera and reciept and let me go! And I won't be able to shop at this store anymore! If I come back to this store then he will arrest me! That's the whole story!

One thing I want to know is:

Will they file with county attorney or they just said?

Why they didn't file with county attorney in 4 months ago and wait until now?

If the loss prevention manager knew exactly the returned computer had swaped with my old computer serial number then he can call the police to arrest me at the room. Why he's let me go?

[Who'sThatGuy]

1. The laptop I was returned was not my old laptop serial number! 100% true

You do know that motherboards and BIOS have the same exact serial number as the case that the laptop came in, don't you? FYI - Any other serial numbers that are on the possessor, memory and other hardware are tied into the main serial number.

2. How come the store didn't sue me 4 months ago then they wait until now?

Maybe the store sent the laptop back to Apple for refurbishing and Apple discovered the swapped out parts.

3. If they file with attorney county then what is the next step I will prepare?

You can't prepare, two men with a warrant for your arrest will show to your front door or your place of work and arrest you. Bring you to the police department for processing, release you on bail and give you a court date.

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4. Will the county attorney send for me any paper or court day something?

Yes, after your arrest.

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5. If I win my case? Can I sue them back? And plus denied my return the camera?

Forget about that camera, that is the least of your worries.

[Kcloveboyz]

I don't know how to swap the hardware anything about the laptop! But my old laptop is 15 inches and the returned latop is 13 inches!

[Mr. Knowitall]

I had return the laptop after I bought 6 hours because it's not working! The store did verified all the serial number and everything then they refund my money.... Now they also said 4 months ago I had return the laptop, that's laptop was swaped out with the old laptop I bought a year ago. I told them no, I never bought any apple laptop a year ago, I guarranty for that.

One thing he told me the serial number is one of my old laptop a year ago, I knew exactly he was wrong! That's why he asked me why did I returned the laptop before, I told him because the laptop wasn't on, I had charged 4 hours but I still didn't see anything came up, that's why I brought back to returned it.

How would he have the serial number from your older laptop if you did not purchase your older computer at that store?

As you have been told:

Well if that laptop that you sent overseas a year and a half ago mysteriously ends up on the County Attorneys desk, you my friend are in a shit load of trouble.

There is no way that you could have sent the laptop overseas if it is in the possession of the store that wants their money back.

If the store has your new laptop in its possession, matching the serial number from your receipt, then it's unlikely that the case would even reach a prosecutor's desk -- the evidence would clearly show that you returned the recently purchased laptop.

If the store has your old laptop, there's no explanation for how they would have it but for your returning the wrong item.

4 months later I bought another camera Nikon D600, 4 days later I found out all the Nikon D600 had recall about the dust and oil after 500 shot. Then I came back to store and return it. The manager and the guy loss prevention manager took me to different room in store said they can't return because it's clearance item, I have to send to Nikon to clean it.

You bought a clearance item. You have not actually identified a defect with the item you purchased. They are not obligated to take it back based on theoretical concerns about dust.

...or I can sue them about sale the recall item and had been used, because in the camera had the memory card of the pictures and recorded video for their store too.

You apparently chose to purchase an open box clearance item. I cannot comment on whether full disclosure was made to you about the camera; if they told you exactly what you were buying -- apparently a camera that had been used for display purposes or, if the photos were from outside of the store, perhaps one that had been used by a store employee or had been previously returned -- you would have no case. if you want to try to sue the store instead of returning the camera to Canon over the theoretical dust problem, it's your choice to make.

[John_28]

I see that the OP has some problems writing in English. If the OP is an immigrant, then this may be a case of "Let's take advantage of the immigrant."

[Who'sThatGuy]

I see that the OP has some problems writing in English. If the OP is an immigrant, then this may be a case of "Let's take advantage of the immigrant."

Explain to us how the game "Let's take advantage of the immigrant" works when the store has a 2012 model year Apple laptop in their possession when a 2014 model year laptop should have been returned?

Oh and the 2012 model year has a serial number that the OP had purchased two years ago. Sounds to me that the OP is playing the swaperoo game and wants to cover it up with the "innocent immigrant" game, or is it the "Papi wasn't me" game?

[cbg]

And quite truthfully, I know people who were born, raised and educated in the US whose written English is not as good as the OP's. So let's not make any assumptions about immigrants quite yet.

[flyingron]

Again, 99% of this thread and arguments doesn't matter.

Even if you buy 100% of what the original poster said, it doesn't change ANYTHING. The store is not required to take back this item. It was a clearance item, it is not defective. Stores might take it back if it hadn't been for a history of returning things. Places like Best Buy are particularly sensitive to this as people often use the place as a "free rental" place and buy stuff with the intent of returning it after a short period of use. There are pretty large signs and verbiage on the receipt that lays out the return policy.

Enjoy your camera. If you find the dust spots (or even if not) send it to Nikon for the free cleaning. Your description of the problem is wrong. The camera doesn't get "dirty" after 500 shots, if they have the dust, it's there from the git go. Nikon gave an "no time limit" offer to clean this because it can take a while for people to notice they have an affected camera because depending on the lighting in a particular shot you may or may not notice the dust.