My question involves landlord-tenant law in the State of: United Kingdom, London
Hi there,
my boyfriend and me we found a nice apartment through an agency in London. They told us that the only way to ensure a contract can be designed is to pay a holding deposit of 720 Pounds upfront. We paid the money 3 weeks ago and until now we havenīt received a contract.
Due to the time, we have contacted the estate agent nearly every other day, to request updates. We have been put on hold and have not seen any progress in the process. Since the original move-in date was supposed to be next week, we start to get worried, if we actually get a contract and can move in.
Is there any law which could help us in this situation? Is there any possibility that the 720 pounds are secured and will be refunded? Any advise?

