Billed Even After Cancelling Service

[joseph99423]

Thanks for sharing your experience, Mr.knowitall

- - - Updated - - -

Hi, after further thought, I have realised what would have gone wrong, and based upon that the following was my response. I am hoping to hear something positive from them.
------------
Thank you for following up my request.
I have requested Aetna for cancelling my policy, by calling up the customer service on xx/yy/zzzz at mm:nn pm EST. Please verify the notes made for this call. The termination date I had given was 04/14/2014.
Further communication that I had with Aetna, did confirm that there was no problem with the processing of my termination request, and termination had been successful. Aetna's billing systems did not produce any wrong bills, at that time.

A few of my claims that I had been serviced in March, were not processed before my termination was effective. I contacted Customer service for processing these claims. In the email communication on May x, 2014, rep(firstname lastname), as part of the request abcdef, had problems, processing my claims since my policy was already terminated. To process the claims he had changed the account status. This has triggered the wrong billing for me. So please do the needful to revert the wrong billing that was done for me post 04/14/2014, and please update the account status to that further wrong bills are not generated. Thank you very much for the followup and for your patience.
---------------

[mmmagique]

Joseph, I don't mean to be rude, but am I correct in assuming that English is not your native language?

[joseph99423]

Hi Christina, english is not my native language.

[mmmagique]

Ok, no big deal. I just noticed that the way you phrase certain things is unusual. Good luck on getting your money back, but...I really don't think it's going to happen. Probably the best you can hope for is that they don't continue to bill you.