My question involves a consumer law issue in the State of: Georgia
I live in an apartment complex. When I receive a package from ups/FedEx... it is delivered at the lobby where the front desk clerk signs the conformation of delivery.
One week ago, I received a package, the ups tracking number confirm the delivery and I have the name of the person who signed for the delivery.
When I went to the lobby to take my package they did not have it, they told me that the package hasn't been delivery or has been returned to Ups (if my apt number was not written clearly on the package); they told me to see with ups.
I reported a claim to ups. After few days od investigation ups confirmed that the packaged has been delivered and confirmed the name of the person who signed for the delivery.
I would like to know if the residential management is responsible of the lost of my package? Do i have to ask them a refund of the value of the package?
Any advices would be appreciated!