Quote Quoting LawResearcherMissy
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Concur with both jk and Mr. K.

Really, about all your friends have is the opportunity to defend themselves in an unlawful detainer suit, should one go forward.

Not only is an IIED claim unlikely to go anywhere, neither is a defamation claim, and both are incredibly expensive actions to bring forth to begin with. We're talking multiple thousands of dollars, usually over multiple years.

I understand that your friends are angry and upset, and they certainly have every right to be. But there is no law requiring the landlord to apologize, and no law requiring her to not be an unmitigated jackass.
I agree with this wholeheartedly. However, I am also going to add that it may be time for your friends to plan to find another place to live. If they are month to month, the landlord is likely to give them notice to leave the property (which she can do legally) or notice that she will not renew the lease if they are on a fixed period lease.

She obviously wants them out for one reason or another. Otherwise, there would be no motivation to be so nasty to long term, paying tenants.