My question involves a consumer law issue in the State of: NC
I needed to send a computer to a family member. I did not have the original box so I called the local UPS retailer and asked if they pack and ship items like a computer. I was told yes. This was a Mail Boxes and More store not a UPS store. I took the computer to the store and paid to have it packed and shipped to my family member in Brooklyn. I asked to have it insured for $1,200.00 and paid for all services. 3 days later the computer arrived and it was damaged. UPS picked it up the next day and lost it for a week. Then it was in transit for a week before I was able to pick it up from the Mail Boxes and More store. The claim has been denied by UPS stating that it was not packaged proporly. The Mail Boxes and More store has refused to make payment. What options are available?

