My question involves unemployment benefits for the state of: Tennessee
I was fired from my job on December 6th, 2013. I immediately filed unemployment that day, and in turn was denied. The reason give was: "Claimant was discharged from most recent work. The Claimant was discharged due to violation of policy in regard to poor customer interaction. (I worked inbound at a call center) After being observed being short and rude to the customers. (I wasn't, and no one "witnessed" anything) The claimant admits to the violation. (I didn't.)"
I appealed... expressing that I was not rude or short with customers, in fact was praised multiple times for my customer service and quality scores. And that the true nature of the firing was a Supervisor, not mine, who admitted to my supervisor she did not like me and wanted to fire me but couldn't since I was not on her team. I filed the appeal the same day I got the denial. I was told I would get a telephone hearing per my case worker because I had to right to dispute and that my former company had a time frame to respond.
NOW I got a letter today saying: "Claiman has not earned ten (10) times the weekly benefit amount in covered employment since prior disqualification. Claim remains denied under TCA 50-7-303."
I don't understand? They haven't let me appeal the first decision. I have certified EVERY Sunday since December 6th, I have put in applications all over God's green acres...and now this? They're denying me for what exactly?
And I plan on appealing this too... but what should I say?
Thanks for your help!
Wendy

