My question involves unemployment benefits for the state of: IL

Hi,
I am not sure where to go next. I was laid off in October. When I was laid off I was a part time student and a full time employee. When I lost my job and filed for unemployment I put down that I was in school. I had been working full time and going to school for over a year at the time of layoff. I did indicate on my unemployment application that I was in school. this caused an issue and I keep getting letters that my school schedule doesn't jive with with their recoreds. So I have never recieved benefits. I cannot ever speak to anyone in IL, they send letters and tell me to call on a certain day and time to a number, but there is no person who ever answers it is all recordings. When I call their main number they keep telling me to wait until someone calls me and they don't know when that will be. Is there anywhere I can go for help to get out of this holding pattern? I have sent in a school form, work log and a school schedule, all at their request, but again never got an answer as to when or if I will ever get benefits.