Ok, from here http://www.tennessee.gov/labor-wfd/A.../appeals.shtml

It's called an agency decision or from another section it's called a Determination of Entitlement. Either way, you never said if you had a hearing or not. A hearing is not the same as a telephone interview. If not, the above says, "After a request for an appeal is received, the Appeals Tribunal mails the claimant and the employer a Notice of Hearing." That first paper you write is nothing more than a request.