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  1. #1
    Join Date
    Nov 2013
    Posts
    3

    Default Social Security Funds Redirected to an Unknown Person

    For the second time, my mother’s SS account has been hacked and her checks redirected to somewhere unknown. The last time it happened, about a year ago, it took months to get it resolved. I've been to the SS office twice now. The first rep. had problems with a website and told me she would call when the site was fixed. I waited for a week and she did not call so I went back. The next rep told me that the checks had been rerouted to my mother’s nursing home. We (family) checked with the nursing home and they knew nothing about it.

    In short, the first rep blew me off and the second rep literally lied to me.

    What are my rights at this point? To whom (what authority) do I appeal?

  2. #2
    Join Date
    Jan 2006
    Posts
    38,867

    Default Re: Social Security Funds Redirected to an Unkown Person

    Your rights are: none, at least based only on what you have posted. Are you somehow authorized to act on your mother's behalf?

    Your mothers rights would be supreme.


    Is your mother in a nursing home? If so, I suggest going back to verify what the SS office told you. The checks being paid to the nursing home is a very common occurrence. If the SS rep told you they were re-routed to the nursing home, if we accept they weren't, how would you suggest the rep even knew your mother was in a nursing home? Did the rep identify the actual name of the nursing home? Even more reason to believe what the rep told you.

  3. #3
    Join Date
    Sep 2011
    Location
    OH10
    Posts
    17,019

    Default Re: Social Security Funds Redirected to an Unkown Person

    How is moms nursing home stay being paid for?

  4. #4
    Join Date
    Jan 2009
    Location
    California
    Posts
    1,045

    Default Re: Social Security Funds Redirected to an Unkown Person

    You have no rights. Your mother has the right to be paid her monthly benefits.

    You should probably obtain a signed SSA 3288 by your mother that allows SSA to take action for your mother based on your requests. It is designed to be a one-time use form, so with each action you wanted to take, you would need a new form. It doesn't work too well for phone requests.

    If your mother is incapable of managing her own benefits because of some dementia problems, you could provide an SSA 787 completed by her doctor to your local office and then apply to be her representative payee. That gives you full rights and responsibilities for her benefits.

    Your mother could open her own My Social Security account and then block electronic access. That would prevent any auto-enrollment in the future but would also require her to go in person to the local office to make any changes, unless someone else is her representative payee.

    https://secure.ssa.gov/acu/IPS_INTR/blockaccess

    Your mother can request that the local office either check the US Treasury status of the electronic transfer or trace the paper check (should be electronic). You could do that on her behalf if you were representative payee or had the authorization listed above.

    Electronic checks are both convenient and rife with fraud possibilities.

  5. #5
    Join Date
    Sep 2011
    Location
    OH10
    Posts
    17,019

    Default Re: Social Security Funds Redirected to an Unkown Person

    I suspect her care giver has already done that Janke. It seems the child wants her moms money to use.

  6. #6
    Join Date
    Jan 2009
    Location
    California
    Posts
    1,045

    Default Re: Social Security Funds Redirected to an Unkown Person

    Disagreeable,

    Perhaps, but that is a big jump from what has been posted.

  7. #7
    Join Date
    Sep 2011
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    OH10
    Posts
    17,019

    Default Re: Social Security Funds Redirected to an Unkown Person

    I built the platform from "my rights" and no return.

    Quote Quoting Janke
    View Post
    Disagreeable,

    Perhaps, but that is a big jump from what has been posted.

  8. #8
    Join Date
    Nov 2013
    Posts
    3

    Default Re: Social Security Funds Redirected to an Unkown Person

    Her care has been, and is, being paid for (more than a year now) by a combination of her insurance when she worked, Medicare and Medicaid.

    “Are you somehow authorized to act on your mother's behalf?”

    I, my mother’s grandson (my nephew) and my sister, all have power of attorney.

    “Is your mother in a nursing home?”

    Sorry, I used the term loosely. She is here: http://www.kindredhospitals.com/our-...ion-hospitals/
    It is combination, hospital downstairs, and TEMPORARY rehabilitation unit upstairs. She was in the hospital and is now in the rehab.

    “If so, I suggest going back to verify what the SS office told you. The checks being paid to the nursing home is a very common occurrence.”

    Exiting the SS office, I immediately called my nephew, who stays in close contact with the administrators of Kindred, and he called them. They told him that, because Kindred is always for temporary stays only, SS checks are NEVER sent to them directly.

    “If the SS rep told you they were re-routed to the nursing home, if we accept they weren't, how would you suggest the rep even knew your mother was in a nursing home?”

    About the time that my nephew noticed that her check had not been deposited into her bank account (as always), I got a letter from SS stating that, as she requested, her check is being rerouted. That’s when the red flag went up. She is completely incapacitated, unable to request anything and we (family) had certainly not requested any changes. This is how it happened the first time and it turned out to be (after a long ordeal/investigation) a cyber criminal in some other country. This is common and epidemic: https://www.google.com/search?q=soci...m=122&ie=UTF-8

    I could not see what he was seeing on his computer but we (family) had already explained her history, over the past year or so, several times (in detail) and they had a record of it going back to when the account was hacked the first time a year ago.

    “Did the rep identify the actual name of the nursing home?”

    YES!

    “Even more reason to believe what the rep told you.”

    Kindred said no. He lied.

    I am 70 and learned a long time ago “You can catch more flies with honey than with vinegar.
    http://idioms.thefreedictionary.com/...n+with+vinegar

    I am a USAF veteran, have lived and worked all over the world (speak seven languages) and have a long history of dealing with bureaucrats (definition: evade responsibility and get paid for it.) in various countries and many agencies.

    I am never rude or impatient with such people. I understand the difficulty of their jobs. I try to keep it light, joke with them and treat them with compassion.

    But I know when they have reached the limit of their possibilities for further investigation, are eager to dismiss me and it’s pointless to pursue it further. It’s time to be bumped up to a higher level…………..but what/whom.

    That’s where I am now. So, again I ask, what is my recourse at this point?

  9. #9
    Join Date
    Sep 2011
    Location
    OH10
    Posts
    17,019

    Default Re: Social Security Funds Redirected to an Unkown Person

    Insurances only pay for limited hospital stays. I suspect she has exhausted that.How long has she been there? What exactly are you doing with her money?

  10. #10
    Join Date
    Jan 2006
    Posts
    38,867

    Default Re: Social Security Funds Redirected to an Unkown Person

    Quote Quoting jmdraft
    View Post
    So, again I ask, what is my recourse at this point?
    from Janke previously:



    You should probably obtain a signed SSA 3288 by your mother that allows SSA to take action for your mother based on your requests. It is designed to be a one-time use form, so with each action you wanted to take, you would need a new form. It doesn't work too well for phone requests.

    If your mother is incapable of managing her own benefits because of some dementia problems, you could provide an SSA 787 completed by her doctor to your local office and then apply to be her representative payee. That gives you full rights and responsibilities for her benefits.

    Your mother could open her own My Social Security account and then block electronic access. That would prevent any auto-enrollment in the future but would also require her to go in person to the local office to make any changes, unless someone else is her representative payee.

    https://secure.ssa.gov/acu/IPS_INTR/blockaccess

    Your mother can request that the local office either check the US Treasury status of the electronic transfer or trace the paper check (should be electronic). You could do that on her behalf if you were representative payee or had the authorization listed above.

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