For the second time, my mother’s SS account has been hacked and her checks redirected to somewhere unknown. The last time it happened, about a year ago, it took months to get it resolved. I've been to the SS office twice now. The first rep. had problems with a website and told me she would call when the site was fixed. I waited for a week and she did not call so I went back. The next rep told me that the checks had been rerouted to my mother’s nursing home. We (family) checked with the nursing home and they knew nothing about it.
In short, the first rep blew me off and the second rep literally lied to me.
What are my rights at this point? To whom (what authority) do I appeal?

