My question involves landlord-tenant law in the State of: Illinois.
In May, when we were looking for a new apartment to move into as of the start of June, we were shown a few different units by the agency. In the end, we decided to move into the final unit we had been shown and we were quoted the price of $1400 per month. Shortly thereafter, sometime at the start of May I left to visit my family in Denver, planning on having my agent fill out the necessary paperwork for the apartment I had been shown. Upon completing paperwork and submitting applications, we were told that the price of the apartment had gone up to $1475 per month and that there would be a $300 administrative fee which had not been mentioned to us even though I specifically asked about all costs that we would incur during the move-in process. However, not wanting to make any waves, we agreed to pay the extra money. So I'm sure you can imagine our great surprise and displeasure upon discovering that the keys that we picked up did not, in fact unlock the apartment that we had been shown, but rather a non-identical apartment in the building next door. We tried to communicate with our agent, but he had been out of country on vacation and when we called and emailed the CAF office, we were told that they would contact the building manager and the agent and try to figure out exactly what happened and that we could expect a call from someone on your end within a few days. We just met with the leasing company for the first time since the incident and were denied the rent reduction that we had been seeking. In addition to being locked into a year-long contract at an apartment that we had never seen nor wanted, our dishwasher has been broken for over a month, we have exposed wires, there are no smoke detectors, and we have been waiting to have our locks replaced for a month after a break-in.
Any advice would be greatly appreciated!

