As I mentioned in my initial post, 'I was asked to take and submit several photos of the device and the damages caused by it' , this is what lead to the company giving me a new item for the defective one. The problem I am facing at present, is that the device I submitted for the exchange has apparently vanished and can not be located, prohibiting any claim to be filed for my damaged property. eason I am unable to file a claim.
My property has 'experienced' damage! Damage which was caused when a defective device malfunctioned.
What experience is it that you want to sue over, at this point?
I submitted the device at THEIR store, not 'my store'. I was instructed to one of the company's corporate retail locations.
Your store's delay in returning the product to the manufacturer, and possible loss of the item?
(Is the store an independent retailer, or is it owned by the manufacturer?
Yes I have.
Have you identified any other cases where a user of this product had a similar problem?
What evidence do you have in your possession that would suggest that the product caused the fire?
I have my damaged property, photos of the defective device, e-mail correspondence with the company and recordings of the conversations between the company and I. (All but one person consented to being recorded). I also have the receipt from the in-store device exchange.
Was the fire department involved?