My question involves collection proceedings in the State of: Indiana
A year ago my wife went in for an office visit to remove a two moles. The two moles were suspicious and was planned to be sent out for biopsy. While she was in the office, she inquired about removing a cosmetic mole on her eye. They said it could be removed but it might scar or return later. She then inquired about the cost of the procedure and was told that the cost of the cosmetic procedure was $195 for which she agreed to have it removed.
After receiving the bill, we found that they had sent all three moles out for biopsy. Adding an addition $300 to the cosmetic bill. She has called several times and struggled to get in touch with the right department. Now that the bill is nearing the point of collections, she was able to get in touch with someone who just told her that there was nothing that she could do about the charge. The situation is slightly aggravated by the fact that she had an appt for doctor X, but he was not there and they had doctor Y complete the procedure.
Is there anything that can be done to dispute the bill. The office stated that she had consented, but DW is not aware of any type of consent as she obviously would not have had it removed if it were to cost ~$500. For what it is worth, there are staff members who recall some of the event.
Any help would be very much appreciated!

