My question involves insurance law for the state of: Hawaii but insurance company is in Florida.
So I purchased an HO-4 policy (tenants policy) about 3 years ago. I pay automatically monthly from my bank account. My son's car was broken into and they stole his backpack containing his computer, e-reader, electronic key to my car (not his), glasses, etc. about $2,000 worth of items that he had in his trunk. I go through the whole process of completing the necessary paperwork, file a police report, provide original receipts for items, manuals and boxes (they asked for them) and I waited... and I waited. Here we are 5 months later and I received a check for $600.00 It cost me $200.00 alone to have a new electronic key made for my car and my ignition re-programmed. Here's the kicker! I made sure that I took the Replacement Cost Endorsement on my policy. You see, I have been a licensed insurance agent for about 20 years but have my license shelved because I'm working in another industry. So, I know that the settlement should have been on ACV (actual cash value) without depreciation and then they pay me the difference between the ACV and the actual replacement cost when I purchase the like item. However... Good ole American Bankers Insurance just sends me a check. Nothing more. No settlement worksheet showing how they came to the settlement amount and nothing at all to explain how the Replacement Cost endorsement works. Luckily, I know this is wrong. How many others are they cheating doing business this way. I have phoned the Adjuster numerous times with no return call. I then called her manager numerous times. Of course, I've received no call from her either. I've now phoned the Director in the Florida office and yep, I have received no return call. So... where do I go next? I see that there's other issues with the BBB against them and can pursue that also. I can also turn them into the Insurance Commissioner but which state? Hawaii or Florida where the policy is underwritten? Lastly, what do I have to do to get this settled? I've paid my premiums and this is really BAD FAITH. I paid for Replacement Cost and I expect it. So, where do I go now?

