I believe T-Mobile is abusing the contract that I sign with T-mobile and their business practice is unethical. On October 4, 2006, my girlfriend and I went to Stonewall Mall in Downey, California, to a T-Mobile station to renew her account (and add me to it). The process went well; both phones were working fine. On October 18, 2006, I see that my phone cannot pick up a signal. When I call technical support, the technician tells me that I need to give her the new sim card number because I changed the sim card of the phone on October 17. I did not change the sim card. Eventually T-Mobile admits that "a representative changed the sim card number in the system in error." I can see that in the process of initiating the account, the representative enters into the system the wrong sim card number in error, but that would mean that the phone would not work from the moment that the account is initiated because the number of the sim card has to match with the number in the system of T-Mobile. But my phone worked until October 18, 2006. That means that the sim card number matched with the number in the system until a T-Mobile representative changed the sim card number in the system. I do not believe that to go to my account, delete the existing sim card number in the system, and to enter another one is an error. For that reason, I want to cancel the account, but T-Mobile says that a $250.00 will be charged to my credit card because I sign a contract that if I cancel the account for whatever reason, my credit card will be charged $250.00. I believe T-Mobile is abusing the contract; that is unethical.
What can I do? Thanks!