Repair Authorization Required
A shop may not perform any repairs that the customer has not authorized. The customer may
give the repair authorization in person, by telephone, or by any other form of communication
(such as leaving a note with the shop). Before starting any repairs whose price may exceed $50,
the shop must record the repair authorization in writing on a repair order (see below).
Written Repair Order
Before a shop starts any repairs whose price may exceed $50, the shop must prepare a written
repair order. If there is face-to-face contact between the customer and the shop, the shop must
give the customer a copy of the repair order before starting the repairs. The repair order must
include all the following:
The name and address of the shop.
The name and address of the customer.
The model, make and license number of the motor vehicle.
A firm price quotation or estimate for the repairs, if required (see below).
The estimated repair completion date, if required (see below).
Notice that the customer is entitled to receive or inspect replaced parts (see below).
A description of the repairs authorized by the customer.
The date the repair order is written.
The signature of a shop representative.