My dad rented a boom lift for a month for about $2000. He rented it in CT from a national chain who also rents cars. It had a refurbished sticker on it. The fuel tank had a big diesel sticker on it and was half empty. After a couple of days and small number of hours use he filled it it up. Unfortunately the machine was designed for gasoline and propane so it didnt work after that. They sent a mechanic who couldnt fix it so he gave him a small propane tank which had the wrong type of connection and would freeze up after 5 minutes of use. They also couldnt fix the controls which were adjusted wrong and made if difficult to use safely.
He called them a dozen times for them to take care of it only to be transferred a several times each and then hung up on with a promise theyd call back. They picked up the useless machine after a month.
He got a sucessful chargeback from his credit card company. But they still are trying to get their money. They called him and are trying to get at least most of the money which he doesnt owe. The little use he got out of the machine was less than the time on the phone and the diesel he put in not to even mention lost production. They said they're going to send the bill to collections now!
What can he do? Does he have to wait till its in collections?

