It sounds like they could be acting on "typical" requirements in such a contract. As such, they are simply acting as programmed rather than because your contract required the insurance. Hopefully you have been successful in them adding a notation to your file that makes it such they will not continue to call for that reason. If not, about all you can really do is go through the motions, again.


The funny thing about supervisors at collection companies or some loan companies (such as the one you are dealing with):

they could be the guy sitting next to the guy are talking to and tomorrow, the guy you are talking to today is the "supervisor" for the guy that played supervisor yesterday.

Get names and keep a file handy so you can tell the next yahoo who the supervisor was that you talked to and cleared it up the time before.