When you contacted the borrower to ask about the default, the reasons for the default, and what they intended to to in relation to the default, what did you learn? Are they eligible for any sort of relief from the loan - such as a hardship deferral?
Did you ask the lender to provide you with copies of the loans you guaranteed, and an accounting of the loan balances? You will want to be sure they're not attaching your name to loans you did not actually guarantee.
What type of student loans are these?

