I was in an accident when I was younger and had "impared bodily functions" as a result. I have been dealing with my auto insurance company for years, getting my first party medical benefits. Throughout that time they have paid to have a particular medical procedure done.
All of a sudden they say they won't pay for all of the procedure. They say that Blue Cross is my primary insurance carrier and I have to submit the bill to them first, and that they will pay the balance.
I have been assigned a new claims representative and he is the one that is doing this. Why is this now a problem and how can he do this?